Peter Fingar - Co-author of "Business Process Management: The Third Wave", "IT Doesn't Matter, Business Processes Do", and "The Real Time Enterprise" available from MKPress and Amazon.
Andrew Spanyi - Founder and Managing Director of Spanyi International Inc. He is author of three books on Process Management: "More for Less: The Power of Process Management" and "Business Process Management is a Team Sport: Play It to Win!" and, "Operational Leadership" all available on Amazon. He has delivered keynote speeches at conferences in North America, Europe and Australia and has published over 50 articles in a broad cross-section of magazines.
Please visit www.spanyi.com for additional information.