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5 Ways to Improve Employee Performance in Your Healthcare Business

Posted By Administration, Tuesday, January 2, 2018

Running a healthcare business is different from any other entrepreneurial venture. The complexities of patient care, data, and compliance call for a very different approach to typical hierarchal management. Arguably, there is also more at stake. That said, just like any other organization, engaged employees will be more efficient than disengaged ones, so it’s essential to monitor, adapt, and update their workflow continually.

According to The Advisory Board Company, 20 percent of all hospital employees are either disengaged or ambivalent, causing below-par performance at work. Whether your team works from a traditional hospital setting, a pharmacy, or a biotech lab, high-quality care and accuracy are essential in the healthcare sector. With this in mind, here are five ways to improve employee morale and efficiency in your healthcare business.

Welcome New Team Members

A strong onboarding process won’t just benefit your new employees; it will also boost the morale of your team as a whole. In a busy healthcare setting, it’s easy to let your priorities slip and allow new recruits to fend for themselves, but this won’t serve your business well in the long run. Create a formal welcome pack that includes a map of the building, a clear outline of your performance expectations, a detailed job description, and an overview of their goals for the first few weeks.

Align Employee Goals with Organizational Vision

Setting regular goals for your employees will help them to remain motivated and prioritize tasks. Small goals will also make it easier for you to monitor individual progress (you can use business management software to make this easier). The goals you set your employees should align with your own vision to reinforce how each person's performance impacts the organization as a whole.

Provide Opportunities for Professional Development

Offering constructive feedback is in your best interests as an employer. Rather than simply discussing performance problems with your employees, build engagement through formal learning programs and one-on-one coaching. Presenting challenges as opportunities for growth will improve morale and productivity in your workplace, so give your employees something to work toward. 

Keep on Top of Training and Compliance

In the healthcare business, it’s crucial that you stay on top of training and remain compliant. You may wish to bring in an external company to provide regulatory education and training. For instance, Arbour Group is a leading compliance provider for the life science industry, offering regulatory products and services in line with FDA guidelines. By employing their services, they can validate your workforce and offer any advice.

Recognize Employee Achievements

Without positive endorsement, your employees’ performance will suffer, so make sure you recognize their achievements as well as their mistakes. You may also wish to provide initiatives and rewards to help your team feel valued and appreciated, or implement an employee recognition program to spur them toward further growth. Satisfied healthcare workers make for satisfied patients, after all. 

Employee performance is never more crucial than in the healthcare business. To make sure your team continues to grow, adapt, and improve, you must be proactive and encouraging as an employer, as well as remaining compliant. 

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