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The Business Processes that Hospitality Relies Upon: A Guide

Posted By Administration, Monday, December 23, 2019

The hospitality sector is the kind of well-oiled machine that contains a lot of impressive business processes that other sectors can draw inspiration from. Whether that’s in the form of a hotel rushing to serve guests, or a restaurant or bar aiming to be the best in the business, serving people with the utmost hospitality requires not just a friendly face and timely staff, but plenty of backroom processes that enable everything to run like clockwork. Below, you’ll learn the most important management processes in the hospitality sector.

Stock Counts

There’s little doubt that hospitality businesses are grounded in stock. With a menu to keep alive and ingredients to keep fresh and to high hygiene standards, there’s not only a constant rotation of food to manage but a base of stock to keep inside the business too. As such, there’s some sound management that is required in the stock rooms of hospitality sector businesses. This is often facilitated by a number of factors, including:

  •  A staff training module that shows staff how to raise the fact that certain supplies are running low.
  • A designated manager who is able to tweak this software during peaks and troughs, in order to make orders more accurate.
  • An automated ordering platform. This enables the timely and efficient delivery of goods.

Without being fully abreast of stock, restaurants and hotels can end up buying too much which allows some stock to go to waste due it losing its freshness. Alternatively, they might buy in too little stock, which can lead to the business’s menu being cut and guests becoming upset or disappointed.

Staff Management

In the hospitality sector, burnout is an issue. The way that many businesses choose to manage this is to hire a wide range of employees – many on part-time shifts and many others on a difficult rota into the evening and weekends. Managers will also be aware of the fact that, with so many staff in locations like hotels and larger restaurants, it’s incredibly challenging to keep tabs on who is present and who is not on a given day.

The solution to this is to use rota software for restaurants and hotels in order to properly manage the ins and outs of human resources in the hospitality industry. It’s only through this kind of software that managers can save a great deal of time, and they can input the specific hours that they know each and every staff member worked. This makes a manager’s work far more efficient.

Reviews and SEO

All good hospitality-based businesses are concerned with the experiences of their guests. If they happen to provide a bad experience in their hotel, bar, or restaurant, they genuinely regret it – it’s in their job description to attempt to serve and to please. But the regret can go far further with the nature of online reviews, which can be incredibly damaging to hospitality businesses that rely on word-of-mouth trade and the good reputation that they’ve built over time.

As such, managers at restaurants will always do their utmost to please each and every guest, and they’ll keep an eye on the likes of Google and Trip Advisor for the reviews that former guests are leaving. Many managers and business leaders are aware of the negative impact of just one bad review - it can mean the difference between being rated as a five-star online establishment, or being seen as below-par. With SEO also influencing how consumers find hospitality businesses online, there’s sure to be some wrangling over this data, too.

Efficient Ordering

When a guest places an order with an employee, that is usually entered into a system in the world of modern hospitality. That’s not only because it helps to replenish stock if the database upon which your business is based is updated with each and every order: it also helps with pricing, predictions, chef’s orders, and a myriad of other useful benefits.

For instance, despite your waiters collecting your orders and making small notes on a pad of paper to remind them, they’ll then head to a computer screen in the back to input the information, which will then be printed out in the back office or the kitchen of the restaurant. When that table finishes their food or drinks and wishes to pay, the system simply prints a receipt and the family or group of friends can quickly and efficiently be moved along. This software is nearly ubiquitous and incredibly popular with restaurateurs.

Modern hospitality is exciting and fast-paced – and these are some of the processes that underscore that pace. 

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