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A Guide to Advancing Your Business Career

Posted By Administration, Friday, February 1, 2019

The world of business is vast. There are many industries collected under the term “business,” which lends itself to wonderful opportunities for those who are hoping to either start their own business or advance their career. You will need to ready yourself for fierce competition if you have your eyes set on a promotion or new job opening somewhere else. However, there are ways to propel your business career forwards. See the following guide on how to do so.

Educate yourself

Having the right education can mean everything to some employers; therefore, having a certain level of qualifications can be greatly beneficial. In business, there are many degrees for you to consider. For instance, you can get a degree in marketing or even a business administration degree. If you’re asking yourself “What is a bachelor of business administration degree?”, it is a degree which comprises the arts as well as business-related electives. You will learn English Composition, Philosophy, as well as Professional and Academic Writing. Having such a broad understanding can help you prosper in your career.

Speak up

You should also make it a point to speak up and share your ideas for improvement with others. For instance, offer up solutions for streamlining work at your company or enhancing current procedures or processes. Advance in your business career by coming to the table with ideas for how to work smarter instead of harder and showing management that you’re capable of taking on responsibilities at the executive level.

Focus on the customer

You can also advance in your business career more rapidly when you commit to focusing on the customer. Remember that business is all about being able to properly serve others and meet the needs of your clients. You should always be thinking of ways for how you can improve the user or purchasing experience and satisfy those who are spending their hard-earned money on your products or services.

Improve your technology skills

There’s no way around it, we live in an era where technology is taking over homes and businesses everywhere. It’s a wise idea to work on improving your technology skills so you can work more efficiently and be more productive on a daily basis. Computer skills are becoming a must, but luckily, you can teach yourself these skills in the comfort of your own home and in your free time. Take courses, read books or watch guides and tutorials on streaming platforms like YouTube. Such additional skills can be what puts you ahead of someone else.  

Be a strong leader

Finally, an additional idea for how to advance in your business career is to learn how to be a strong leader. This entails you being open to listening to others, being assertive in your delivery when communicating information, and motivating others through your actions. You’ll be a lot more successful in your business career when you aren’t afraid to take risks, can make wise decisions quickly and are honest and ethical with your business practices. 

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Four Business Processes to Adopt Right Now

Posted By Administration, Friday, January 25, 2019

There is no success to be had in chaos. Though a viral video might accidentally bring you and your company into worldwide fame, it is not a sustainable method of exposure. You will not gain the necessary revenue streams to grow your business without key business processes backing you up. From internal dialogue to your supply chain to your marketing efforts, every company out there must adopt these top four business processes today.

1.    Improve Marketing Campaigns and Reporting

Marketing campaigns and strategies need ongoing reports and updates so that companies may see the greatest return on their investments. It is difficult to hit the right tone with your marketing plan right from the start, especially if you don’t have the resources to conduct campaign-by-campaign market research. Startups, small companies, and even medium-sized businesses that do not have the necessary resources to provide this maintained marketing effort need to outsource this business process to get ahead. Hiring DMG will take the stress off your shoulders, gain you greater exposure, and give you the ability to focus on improving your company from the ground up.

2.    Implement Machine Learning and Automation

AI as an actual application in computing is not yet possible despite the many incorrect claims otherwise. What you might know today as “AI” is, in fact, machine learning and automation. It is a set of programs and processes that make use of new data. It is essentially a smart computer, but it does not have autonomy or the ability to make creative leaps in judgment. Machine learning, however, is ideal for all businesses. It will reduce processing and admin times and make your entire company run more smoothly with fewer hang-ups. For example, you will be able to set up an automated task so that every time a certain product falls below 10 in your inventory, your system will automatically order 50 more.

3.    Connect with Cloud Computing

Sending data between different people or departments via email is a thing of the past. Not only was that previous method tedious, it was also far from efficient. Today you can easily update documents from around the world so long as that information is hosted in a cloud or specialized server. To get on board with this business process, you will need to digitize your data and use data management programs to sort through all the information.

4.    Adapt Sustainable Supply Chain Innovations

The supply chain is a complicated process that must be innovated to survive the future. Waste should be a thing of the past. By changing how you create and use raw materials you will reduce costs, make your company greener, and lower the risk of making your business obsolete in the future.

The world is in constant flux, with new trends and societal expectations forcing companies to adapt or die. You need to build a strong company that is able to weather these changes and successfully implement new trends, which is why it’s recommended to include these top four processes within your company structure.

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The Top 3 Business Management Trends for 2019

Posted By Administration, Thursday, January 24, 2019

Business management has been as transformed by modern technologies and cultural trends as every other sector. Being a better manager means having an awareness of those trends and making sure that the relevant ones are implemented into your planning strategies.

While experience and knowledge are key skills for any business manager, the ability to spot emerging trends before your competitors, or before your customers start to drift away in search of those trends, is a skill that can always be fine-tuned. If you want to be a better business manager in 2019, then here are the key management trends that you need to be aware of.

 1.    Marketing Through Video

It seems as if the push for more curated video content is the strongest trend in business, and that looks set to continue. While content marketing has been the most important and useful marketing strategy in recent years, the transition to video over written content has been slowly becoming more vital.

Video can be used in a variety of locations on your website, with your how-to guides and product pages being the most important. Look at how to design the perfect product page for your website and consider the potential of allowing customers to see your products through video and movement rather than static images. The right video could be the final prompt that a customer needs before they make a purchase, making video one of the most important business management tools of recent years.

 2.    Flexi-Workers

There are more employees working remotely than ever before, and it’s becoming the norm. Business managers who have not yet looked at the benefits of remote workers are missing out on some potentially game-changing results. No matter how large or small your business might be, it is very simple to integrate remote workers into your existing business management structure. Not only do basic technologies like video-conferencing and cloud collaboration make it simple to remain in contact with remote workers, but you also benefit from a reduced carbon footprint, and a happier, more loyal team.

Remote workers are proven to be more productive, and the fact that they are not on-site can be less of a hindrance than you might have thought.

 3.    Wages & Perks

Salaries in the US are slowly rising, although they are not yet keeping up with the costs of living. While there remains a need to offer the best salary package, more business managers are looking closely at the emerging trends in alternative benefit options.

There are many solutions to the problem of employment packages, but an increased wage is not a clear priority for modern workforces. They are just as likely to appreciate options that are less about money and more about work/life balance. So consider the best alternative compensation options for new hires, with staff development one of the most important and sought after by modern job seekers.

Understanding what consumers and your employees are looking for from you is the only way to learn which basic changes you need to make in your business management in 2019. Failing to adopt these trends could leave your business falling behind. If you want to be a better business manager, then these three core trends are where you should start your improvement for a better business future.

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How to Use Process Management to Improve Customer Experience

Posted By Administration, Friday, January 11, 2019

An article from one of our Board Advisors, Andrew Spanyi.

 

Customer experience is the new battleground. This is evidenced by Gartner’s report that over 80% of marketing leaders expect to compete mainly based on customer experience (CX). Yet, the current reality is that many efforts to improve CX are mired in isolated, bottom-up initiatives. Even when the CX agenda is top down driven, more often than not, a departmental mental model dominates. Do you also wonder why there’s so much lip service devoted to “collaboration” – but so little clarity on precisely who needs to collaborate and how?

Viewing the business from the outside-in and in a business process context is crucial to success in improving customer experience. It is a big part of shifting management attention from what individual departments do - to how departments collaborate to create value for customers. This perspective clarifies who needs to collaborate and in what way to create value. But it’s easier said than done, in part because it requires close cooperation between process management and customer experience professionals.

 A well planned effort begins with a concise, one page customer journey map that documents, at a high level, the entire customer journey.  Many companies already emphasize key touchpoints, but the more important area of focus to drive action is the customer’s end-to-end journey. Such a customer journey map (CJM) begins to become effective when it is discussed by the senior leadership team and is transparent throughout the organization.

A good customer journey map will not only identify the critical touchpoints or “moments of truth”, but it will also lay the groundwork for linking the key end-to-end business processes that create value for customers. The best way to define the relevant processes is to use the “from-to” nomenclature that is frequently associated with value streams. Using definitions such as “inquiry to quote,” “quote to order,” “order to delivery,” and “request to resolution” can better clarify the boundaries of the process, the desired customer outcome(s), the most customer centered performance metrics and the departments that need to collaborate for value creation. That is why this nomenclature is far superior to using phrases or one word definitions of the business process as the naming convention. Consider the following few examples of this nomenclature:

  •  Promote to quote
  • Order to delivery
  • Requisition to receipt
  • Schedule to produce
  • Idea to commercialization
  • Requisition to On-board
  • Requirements to Maintenance

 

Just imagine how the dialogue around the connection of customer needs to the “inquiry to quote” process can create thought provoking insights. Similarly, imagine how the dialogue around the connection of customer expectations for timely complete order delivery need to the “order to delivery” process can create valuable insights.

Connecting the key insights on how cross functional processes work to customer needs is one key component in shifting management attention from a departmental view to a customer focused, value chain view. It is also an effective means of embedding customer focus into the companies operating model.

Furthermore, it can help drive success with digital transformation – where many firms are failing. Another major benefit of linking how enterprise level business processes create value for customers is the clarity it can create in dealing with data silos. Many organizations struggle with their automation efforts due to the data silos that have been created over decades by legacy systems.

Interested? In that case, consider the following success factors in using Process Management to improve Customer Experience.

  1.  The organization has developed a high level CJM.
  2. The leadership team has passion in discussing key touchpoints in the CJM.
  3. The organization has developed a list of enterprise level processes using a “from-to” nomenclature and connected process performance to customer needs.
  4. Process improvement projects are launched to improve performance at key touchpoints.
  5. Project prioritization is driven primarily by customer value creation.
  6. Each improvement project is staffed with cross functional teams.
  7. Project success is measured based on the degree of improvement in the quality and timeliness of service to customers.

 

There are many pitfalls to avoid along the way. One of the more common pitfalls is diving into too much detail too soon. Another is defining processes at a too low, granular level. High level schematics are needed for dialogue and action planning. Most organizations find that there are no more than 8 to 14 enterprise level processes. The more detailed schematics can come later.  It’s the dialogue around how enterprise level business processes create value for customers that drives needed collaboration and action.

Viewing performance in a customer centered, business process context is far superior to seeing it according to what individual departments do. In the future, as Marc Benioff tweeted, there’s a good chance that “every digital transformation is going to begin and end with the customer…”

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How to Become a Better Manager in Business

Posted By Administration, Wednesday, January 9, 2019

In order to find even a small degree of success in the world of business, you have to be a great manager. There are no two ways about it, you need to be able to motivate and lead others, and you have to be able to make tough decisions when needs be.

If you feel that your management skills could do with improving, then you’ve come to the right place. Below, there can be found comprehensive advice on the matter of becoming a better manager in business.

Seek education

As good as it is to throw yourself into the deep end of management by learning on the job, there are also massive benefits to be gotten from seeking and embracing education with regards to the subject. By doing so, you would be able to master all the techniques that turn okay managers into great ones.

No matter where you live or what your current level of education is, there will always be a plethora of potential management study options for you to take. You could go back to college, for instance, and take an MBA degree. If you’ve already done that in the past, however, fear not as you still have educational options — you can go one step further than that by getting yourself enrolled on an online Six Sigma White Belt program. Offered by 6Sigma, such a course would provide you with extensive training and education with regards to everything from productivity improvements to performance enhancement to organizational change.

Master the art of motivation

If you are able to harness a positive atmosphere in the workplace that you manage, productivity will improve tenfold. You’re not going to be able to spread such positivity, however, without, first, being a master of motivation. You need to know what makes certain employees tick. You need to know the words and actions that need to be taken to get the most of people.

In this instance, a good rule of thumb is to never merely hand over responsibilities. Instead of giving your workforce a list of things to do, speak to them all individually as people about their goals and then give them advice on how they can achieve them — if you need to make time to do this in your working day, then go ahead and make it!

Always lead by example

One of the most important jobs you will be tasked with as a manager is having to build trust in your workplace. You’re never going to build trust, though, if you, yourself cannot be trusted. For this reason, practicing what you preach is of paramount importance. You need to follow the rules that you set, you need to show yourself to be willing to out of your way to do your best for the team, and you need to lead by example.

To become a better manager in business, you need to do a number of things. You need to educate yourself in the field, you need to master the art of motivation, and you need to learn to lead by example.

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