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The Business Processes that Hospitality Relies Upon: A Guide

Posted By Administration, Monday, December 23, 2019

The hospitality sector is the kind of well-oiled machine that contains a lot of impressive business processes that other sectors can draw inspiration from. Whether that’s in the form of a hotel rushing to serve guests, or a restaurant or bar aiming to be the best in the business, serving people with the utmost hospitality requires not just a friendly face and timely staff, but plenty of backroom processes that enable everything to run like clockwork. Below, you’ll learn the most important management processes in the hospitality sector.

Stock Counts

There’s little doubt that hospitality businesses are grounded in stock. With a menu to keep alive and ingredients to keep fresh and to high hygiene standards, there’s not only a constant rotation of food to manage but a base of stock to keep inside the business too. As such, there’s some sound management that is required in the stock rooms of hospitality sector businesses. This is often facilitated by a number of factors, including:

  •  A staff training module that shows staff how to raise the fact that certain supplies are running low.
  • A designated manager who is able to tweak this software during peaks and troughs, in order to make orders more accurate.
  • An automated ordering platform. This enables the timely and efficient delivery of goods.

Without being fully abreast of stock, restaurants and hotels can end up buying too much which allows some stock to go to waste due it losing its freshness. Alternatively, they might buy in too little stock, which can lead to the business’s menu being cut and guests becoming upset or disappointed.

Staff Management

In the hospitality sector, burnout is an issue. The way that many businesses choose to manage this is to hire a wide range of employees – many on part-time shifts and many others on a difficult rota into the evening and weekends. Managers will also be aware of the fact that, with so many staff in locations like hotels and larger restaurants, it’s incredibly challenging to keep tabs on who is present and who is not on a given day.

The solution to this is to use rota software for restaurants and hotels in order to properly manage the ins and outs of human resources in the hospitality industry. It’s only through this kind of software that managers can save a great deal of time, and they can input the specific hours that they know each and every staff member worked. This makes a manager’s work far more efficient.

Reviews and SEO

All good hospitality-based businesses are concerned with the experiences of their guests. If they happen to provide a bad experience in their hotel, bar, or restaurant, they genuinely regret it – it’s in their job description to attempt to serve and to please. But the regret can go far further with the nature of online reviews, which can be incredibly damaging to hospitality businesses that rely on word-of-mouth trade and the good reputation that they’ve built over time.

As such, managers at restaurants will always do their utmost to please each and every guest, and they’ll keep an eye on the likes of Google and Trip Advisor for the reviews that former guests are leaving. Many managers and business leaders are aware of the negative impact of just one bad review - it can mean the difference between being rated as a five-star online establishment, or being seen as below-par. With SEO also influencing how consumers find hospitality businesses online, there’s sure to be some wrangling over this data, too.

Efficient Ordering

When a guest places an order with an employee, that is usually entered into a system in the world of modern hospitality. That’s not only because it helps to replenish stock if the database upon which your business is based is updated with each and every order: it also helps with pricing, predictions, chef’s orders, and a myriad of other useful benefits.

For instance, despite your waiters collecting your orders and making small notes on a pad of paper to remind them, they’ll then head to a computer screen in the back to input the information, which will then be printed out in the back office or the kitchen of the restaurant. When that table finishes their food or drinks and wishes to pay, the system simply prints a receipt and the family or group of friends can quickly and efficiently be moved along. This software is nearly ubiquitous and incredibly popular with restaurateurs.

Modern hospitality is exciting and fast-paced – and these are some of the processes that underscore that pace. 

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6 Tips to Improve Your Business Efficiency

Posted By Administration, Tuesday, December 10, 2019

Running a business takes motivation, creativity and the ability to manage tasks, projects and staff well. If you have plenty of inspiration but find your business hitting obstacles when it comes to keeping on track of essentials like your budget, time management or resources, then you may need to review how efficiently you are running things.


Simplify or automate processes


A key issue that can often impede efficiency is spending too long on tasks and activities that can usually be managed much more quickly and easily, through automation or simplification. Technology is a great help in this, and can help you manage your business workflow much better.

Tools such as home inspection apps can help cut down the time and resources needed to manage tasks such as scheduling or reviewing reports, while automating marketing activities like social media posts or newsletters can help save valuable time by creating a calendar of promotions on a schedule. In the long run, this can also help cut down costs, by avoiding wasting money on unnecessary resources.


Embrace remote organization tools


If you’ve made the switch to remote working to cut costs, but still find that your business is struggling to stay efficient, then having collaborative organization tools may help you to improve this.

Collaborative working can be a great way of managing staff and resources more effectively, but it is essential that all members of a team can communicate clearly and easily. Cloud-based organization apps will often help you design and track projects over time, assign tasks and roles and monitor progress more easily, while giving the relevant people access to manage the team overall.


Avoid multi-tasking


Increasingly, people are beginning to recognize that the idea of multi-tasking to improve efficiency is actually a bit of a myth. Instead of enabling you to carry out multiple activities in less time, trying to multi-task often leads to reducing your performance and productivity, by preventing you from dedicating the kind of focus and energy required for each task.

Instead, stick to single tasking, by allowing proper time to carry out each specific activity. Whether that is planning 10 minutes every day for a short team meeting without the distraction of phones or emails, or making sure that you only tackle one core project at a time, you will find that this can help speed up your workflow, as well as improve performance.


Outsource with care


Outsourcing can be a great way of boosting your business’s efficiency when done well. Delegating non-core activities that your team lacks the skills or tools to carry out can often be completed much more effectively when outsourced to someone who knows what they are doing, rather than attempting to do it yourself. Choosing a good accountant, marketing company or PR firm will often deliver better results if this is not your line of expertise and you do not have the resources to employ someone in this role.

However, you should still retain control and authority of your key activities and avoid outsourcing them for a short-term benefit, such as cutting costs, especially if it may impact quality or your business reputation.


Keep close track of finances


One of the biggest areas that businesses of all sizes stumble at when it comes to efficiency is the proper management of their budget. It is vital to keep a close track of expenses and cash flow, particularly if you are a new entrepreneur or growing business. Having an accountant can assist with this but using financial planning tools and apps can also help you keep a closer eye on your finances on a daily basis.


Define clear goals


Once a business starts to establish its success and reach a comfortable level, it can sometimes lose sight of its goals and plans. Keep a clear map for the future by creating a detailed business plan and identifying what you would hope to achieve in the near and distant future.

This will help to shape all your subsequent activities, such as how to manage marketing campaigns, where to allocate spending and where to trim non-essentials, while enabling you to continue to grow your business successfully.

Improving business efficiency is often most successful through consistent and small actions that accumulate over time, rather than trying to implement one fixed solution. Through improved organization, communication and effective management of your resources, it is possible to turn around a business into a more streamlined and efficient body.

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Communication in Business: Why It's Crucial

Posted By Administration, Monday, December 2, 2019

When it comes to good business, communication is a vital factor that can make or break your company depending on how good it is. Whether this communication is between a boss and his employees, between employees in general or between your business and another, it is a crucial factor that must be taken seriously. If you’re unsure as to why there is a huge emphasis on communication in modern businesses, read on to find out the top three reasons why communication is so important.

Keep Organized

When it comes to managing multiple employees and working in a team with your workers and other managers, communication really is the key. Without effective communication, it can be hard for a large business, and even small ones, to know, for example, who is doing what tasks and if the sales targets have been met and if not, why not? Without effective communication, it is very easy for a business to easily crumble due to lack of organization, as essential tasks may not be performed and immediate action that needs taking may be forgotten.

Build Good Relationships

It is extremely difficult, if not impossible, to maintain a good relationship without communication, whether it’s with your employees, other businesses or your customers. As your customers are the reason that your business is still running, it’s vitally important that you keep up communication with them to gain their feedback. If you ignore what your customers are telling you they want or don’t ask them with emails and surveys, you won’t be able to make the product or service that they desire or tweak your existing products to fit their demands, ultimately losing customers who have stayed loyal to you. It is also important that, as a boss, you communicate with your employees and find out if they are happy with your working conditions, after all, happy workers means more productive workers.

Reinforces Equality

Equality is a factor that you must have in the workplace in order to have a fair and well-run business. A great way to ensure that you have this much-needed equality is by ensuring that you have good communication. If you ensure that everyone in your company is given a voice by being able to propose their opinions and ideas to you, you are not denying anyone the right of free speech and enabling everyone to be treated equally through accepting and respecting their opinions. Equality is needed within a workplace to ensure that no employee feels isolated in any way or at any point during their employment in your company, and good communication between the boss and his employees is a fantastic way to make sure that no one feels left behind.

If you feel that, as a boss, communication isn’t your strong point, there are many ways that you can work on this. From making small changes like asking your employees for feedback to taking communication training courses from Corporate Coach Group, there are many ways in which you can improve the levels of communication in your business, and consequently improve the running and achievements of your company.

Is poor communication an issue in your business? Tell us how you resolved it.

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Scaling Your Business: a Guide

Posted By Administration, Friday, November 22, 2019

Reaching the point in your career where you are ready to start a business is a big one, but even that won’t compare to the moment you realize your business has hit a wall and the only way forward is to expand. Expansion, however, can easily go wrong. You never want to expand without a solid plan in place or before ensuring your business has the tools and systems in place to facilitate it.

Expansion can help your business grow in ways you’ve always dreamed of, but you must follow this guide so that you are ready for it:


Evaluate and Plan For Expansion

Scaling a business can feel natural, but no matter how natural the progression is due diligence is a must. You need to know for a fact that your business can handle the increase in sales. This applies regardless of whether you open a store, or just expand your shipping options for online sales. If you are going to grow, you need to know that you are:

  •  Ready for growth
  • Able to increase sales
  • Able to handle the accounting of increased sales
  • Use the new data to your advantage

Doing this will often mean investing in more advanced systems. You need all your systems from your accounting to payroll, to sales, to inventory management and beyond to be able to work together. Automation is going to be your friend, but without the right infrastructure, you won’t be able to benefit from automating tasks and could run the risk of falling behind.


Invest in the Necessary Infrastructure

Chances are you won’t be able to invest in the infrastructure until you have the money to do so. In fact, it is expected. Knowing how to get the money is going to help you ensure that you budget correctly for both your digital and physical expansion. We have already discussed how you will need to expand your company’s internal infrastructure to allow for automation; now we will discuss what infrastructure you will need to know what your website and digital presence needs, and what your stores need.


Digital Expansion

There are many ways you can expand digitally, from creating a foreign language version of your site to adding a new location page. Consult an SEO specialist to ensure your expansion efforts see results.


Physical Expansion

Acquiring a new store means you need to research where your demographic lives and what retail opportunities exist.


Acquire the Loan

Small Business Association loans are notoriously difficult to achieve. Having a solid and well-researched plan can help, of course, but regardless of how good your idea is you will need to be prepared to wait months, even a year, for your application to go through.

If there is an opportunity that you need to take advantage of right now, and you haven’t been approved for a loan through the SBA, then there are loan options for businesses on

Banks in this matter won’t likely be a big help to you unless this is the second business you are opening after successfully selling on your previous company for a huge lump sum. That is because they will not provide a loan without a good business credit history or collateral.


Regroup and Solidify

Once you have the plans and the loans, it is time to put your plan into motion. Don’t try to expand too quickly, however, and remember to regroup and solidify your new business. You need to ensure everything runs smoothly before expanding again, no matter how successful that initial expansion was. 

Tags:  Growing business 


5 Tips for Overseeing Periods of Growth

Posted By Administration, Thursday, November 21, 2019

There comes a point in every business when it is time to grow. Growth is critical for driving future success, for staying ahead of the competition and for keeping things fresh within the company. Things can become stagnant when nothing changes, even if you are performing well, which is why it is important for business owners to recognize these periods so that they can find ways to take the company forward. There are many different growth strategies — and it can depend on your particular business — but it is important to understand that this can be a challenging time for all. Here are a few tips for managing periods of growth.


1. Make Communication a Priority

When changes are made to the business, it can be a confusing and challenging period for everyone involved. This is why you need to make communication a priority during periods of change so that everyone is on the same page. You should also notify your team about any major changes and help them feel valued and part of the process.


2. Expect Teething Problems

More often than not, growing a business will result in some teething problems, especially if you have been working in one particular way for a long time. Anticipate what problems you may encounter along the way and think about how you can manage these issues. Additionally, give your team time to adjust and get used to any changes.


3. Get Financial Support

Growth usually requires some form of spending so you may need to get financial support. This may involve taking steps to improve your credit rating so that you can get approved for loans. Credit repair software from specialists like DisputeBee are helpful as they can remove any negative credit items and simplify the overall process.


4. Take Calculated Risks

There will always be some risk attached to growing your business and making changes; however, this should always be a calculated risk that has been carefully researched and planned. Calculated risks are important for growth and development and even the world’s best entrepreneurs will have made the occasional mistake. These kinds of risks should pay off and help the growth strategy of the business to be a success. If it doesn’t, then perhaps you need to use this as a learning experience and move on.


5. Stay Focused on Principles & Strengths

One of the biggest mistakes you can make when changing the business is to move away from what brought you success in the first place. You should stay focused on your key business principles and strengths so that you can build on these and retain your existing customer base.


If you keep these tips in mind when undergoing business growth, then it should help keep the company running smoothly and allow you to benefit from positive changes. All businesses need to take calculated risks and grow from time to time to continue competing and keep things fresh, but this can be a challenging and daunting process which is why you need to be careful and strategic.

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