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Taking a More High Tech Approach At Your Legal Practice

Posted By Administration, Monday, July 24, 2017

When an attorney makes a request for discovery it can be quite a while before documents start slowly being shared. These files can be incomplete, both accidentally and unintentionally, making it harder for attorneys to prove their cases and causing legal proceedings to be delayed. E-discovery is known throughout the legal industry, but it has not yet been applied by all courtrooms and practices. In order for e discovery to be admitted in a case, a computer expert will usually need to testify to the facts and explain what steps were taken in order to reveal hidden files, trace internet histories, and recall deleted files. Although this form of discovery is new, it is a process that significantly takes the guess work out of difficult legal proceedings. Fewer fact witnesses are necessary when you have authenticated computer data that supports your legal claims.

How is E-Discovery Executed?

Sometimes a court order is needed to complete e-discovery, especially if the computer you want to access is in the possession of an opposing party. Once the targeted computers are in your possession, it is analyzed for the type of data you are searching for. In cases revolving around accused fraud and embezzlement, for example, a computer technician would pay close attention to hidden email addresses and bank accounts that were accessed. Sometimes the data you are seeking has been scrubbed clean, but with e-discovery, it can be recovered.

Is E-Discovery Cost Effective?

Compared to going through physical papers during the discovery process, e-discovery is highly cost effective. Attorneys sifting through paper documents sent by opposing parties have to tabulate everything and find out if everything requested has been accounted for. Paper files can also get mixed up and lost, so a firm might lose time trying to locate extremely important documents that they need to mark as exhibits in court. The results of e-discovery are sent digitally, so there’s no chance that any part of it will go missing.

What Can be Found During E-Discovery?

Your firm may believe that important evidence exists on the computer of a litigant, and thus files a motion for e-discovery. If you are successful, you will find the missing key to your case as well as even more information you never suspected was in existence. Sometimes, going through e-discovery can be enough for opposing counsel to offer a settlement agreement just to avoid having to go into court and answer to a judge. Because e-discovery is not yet widespread, making a request for it can be a very big surprise to a litigant who is hiding crucial evidence.

Keep your desk cleaner and impress your clients by using e-discovery to resolve pending litigation more quickly. Your support staff will also be better able to assist you when they spend less time needing to organize files. E-discovery may not be appropriate for every case, but it can have a huge impact on your law firm as a whole.

Read More On: eDiscovery Services


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How to Ensure Longevity in Your Relationship with Clients

Posted By ABPMP International, Tuesday, July 11, 2017

In business, it is vital to establish a relationship with your clients. However, it is even more important to make sure that these relationships are maintained. The National Association of Small Businesses conducted a survey that explored the concerns of American small business owners in 2015. They found that one of the most popular examples of a challenge to the future growth and survival of businesses was in the decline of customer spending. Indeed, it is common for small businesses to struggle when trying to establish themselves for the long-term. One way to avoid this struggle is through building strong ties between your business and your clients. It is important that this is done cost-effectively, and that money is not thrown away on customer outreach attempts that fall flat. Here are three ways in which you can ensure longevity in your relationship with clients.

Presentation folders

Promoting your business to clients, along with keeping them updated, is a key element of maintaining a strong relationship. Whilst many businesses opt for a door drop marketing strategy, this will do little to help you stand out from the rest. Indeed, you will likely find that your company’s information is at best given a cursory glance, and at worst tossed in the trash. A solution can be found in a4 presentation folders. These folders can be distributed to clients for them to read through at their leisure. Instead of inundating your clients with random resources, all your businesses’ information will be presented as one. This elegant solution will ensure that both your prospective, and existing clients, feel valued because it will appear as though you have taken the time to collate and present the information for them. However, this can all be done through the service, right down to the creasing, folding, and gluing. 

Create a mailing list

It is important to make sure that your clients do not forget about you and your business. Therefore, it makes sense to reach out to them on a number of platforms. Ryan Pinkman wrote for Forbes that “People do business with people they know, like, and trust. Email gives you the ability to build credibility with your audience by sharing helpful and informative content”. Furthermore, by utilizing a combination of physical and digital marketing strategies, you can show that your business operates on multiple levels. You will be demonstrating that you are progressive enough to use online platforms, but dedicated enough to engage with clients on a more personal level.

Promote customer feedback

Some businesses view customer feedback as a hassle, others tolerate it as a necessary evil. However, to maintain your client relationships, you must make sure it is clear just how much you value and even encourage customer feedback. Of course, there are the obvious routes of obtaining this information, but why not go the extra mile? You can hold a live chat feedback session where clients are invited to join in a conversational exploration of your business’s strengths and weaknesses. You could also offer guarantees based on the satisfaction of your clients; for instance, updating your return policies to reflect a genuine concern for customer satisfaction. Even taking the time to write a well-worded letter of response can make all the difference.

Updated on June 21, 2017

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The Role of Communication in Business Process Management

Posted By ABPMP International, Tuesday, July 11, 2017

When someone thinks about a person with a master in communications, they seldom associate him/her with business process management, but in truth, communication is an integral part of BPM and this is a fact which will not surprise anyone who has enough experience in the field. To explain the point in question, let’s now take a look at a few key ways in which communication is essential to successful business process management.

Business Process and Operations Alignment

In order to bring in the necessary modifications in system and strategy, communication with the workforce is of the utmost significance. When you are trying to change established rules, procedures, habits, regulations, methods, strategies, and more, you will face resistance, unless everyone is on board with the changes and understands the underlying strategy and process in effect. The procedures and changes will not work if the operational activities and workflow do not align with the new strategy. As one can imagine, this is where someone trained proficiently in the art of communications from a reputed institution comes in to make that alignment a possibility in a real life scenario.

Communication in-between Every Department

Coming up with the necessary strategies to streamline and enhance business processes requires a lot of input and that is only possible when communication is free flowing and frequent among the various divisions of a business. Unless you know what the experiences of your employees at various levels of the process are, it’s very hard to figure out the places which need the changes. Encouraging them to provide input is also an excellent way to figure out the problems or inefficiencies in the current system.


As staff are engaged directly and are made to feel like a part of developing the new business process itself, they will feel more connected to the new system than they would if they were not involved. This will, of course, lead to less resistance and better collaboration from the workforce, which is the most important factor in the success of any well-implemented business strategy.

Communication with the Customers

Now that we have covered a fair bit of in-house communication, it’s time to look beyond that as well. BPM ultimately affects the customers and if a particularly significant shift from how the company had previously conducted business has been made, then communication with its customer base is extremely important. The customers must be notified about the changes made in a manner that’s not only informative but also concise and simple enough to be understood by an outsider. This is the point where Public Relations and Business Process Management must work together to achieve successful conveyance of information to relevant customers.

 Communications is an essential part of a business and as you can see, developing a streamlined and highly efficient business process is not exempt from that either. While doing a course in business management might be a great idea, your value to your employers will increase by many folds if you just take the time to complete even a part-time online MCM program.

Read more on: Five Skills Every Public Relations Specialist Needs


Updated on June 28, 2017

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Top Tips for Improving the Efficiency of Your Business

Posted By ABPMP International, Tuesday, July 11, 2017

Businesses thrive on efficiency and the approach you take to running your day-to-day operations can have a dramatic impact on your productivity and overall profitability. You can do this by focusing your efforts on streamlining and refining your workflow while encouraging your staff to do the same.

Have a Routine for You and Your Staff

Many businesses end up wasting more time they realize. They spend it making minor decisions that they shouldn’t need to. By implementing and sticking to a routine your staff, will know what they should be doing at any given moment and no time will be wasted figuring out what to do. Routines also increase productivity through familiarity; the more your team complete the routine and the tasks therein the more familiar it will become and the easier and more efficiently they should be able to complete it. If they see you following your own routine and emphasizing the importance of doing so, they are much more likely to stick to whatever routine you lay down for them. Have a look at the routines of successful entrepreneurs for inspiration.


Automation is an increasingly common and important feature of the business landscape, with robots replacing humans on factory lines and an increasing number of administrative processes now fully automated. If any members of your team are proficient coders, you should consider asking them to go over your workflow with you and identify opportunities where they can automate tasks to increase your productivity.

Avoid Multitasking

Trying to focus on multiple tasks at once inevitably negatively affects the quality of completed tasks. By tackling tasks one at a time and focusing on them individually, each can be given the care and attention it deserves. People often fall into the trap of equating having multiple on-going projects with increased productivity when often the effect is the complete opposite.

Encourage Your Workers to Learn New Skills

The people who work for you will be the foundation of your business and your success or failure will rest largely on the capabilities of your workers. Encourage your workers to learn new skills, whether by partaking in extracurricular activities or taking advantage of learning opportunities within the company. Online degrees such as an online masters in accounting are an easily affordable and accessible way of gaining qualifications which are of value to both individuals and the wider organization. By training existing workers rather than hiring new ones, you create loyalty and foster a more productive environment. There are a variety of institutions that specialize in business-related degrees, such as online accounting degrees. Having a masters in accounting, for example, would greatly increase the value of your team.

Running an efficient business requires you to lead by example and demonstrate the kinds of behavior you hope to install in your workers. By remaining focused and organized yourself your good habits will inevitably rub off on those around you. Inefficiencies in a company’s workflow can cost a significant amount of time and money over the course of a single month or year.

Read more on: Online Master's Degree in Accounting


Updated on June 29, 2017

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Be an Effective Team Member with These Tips

Posted By ABPMP International, Tuesday, July 11, 2017

Whether you realize it or not, your job performance in a company or a business greatly affects the company’s operations. Human resources are always the most valuable assets in business process management and they have the ability to influence the outcome of business workflows substantially. Aside from individual skills, the ability to work together as part of the process is also important.

Being an effective team member will make you far more valuable to the company. Fortunately, becoming an effective team member is something that can be mastered with these simple tips. Let’s have a look, shall we?

Reliability First

At the top of the list of things you need to improve in order to be an effective team member, we have reliability. Before you start attending to other things, you need to be reliable first. Make sure your superior and fellow team members can count on you to get the job done correctly and on time. More importantly, make sure you can maintain this level of reliability, regardless of the situation you are in.

Reliability as a team member will influence the team’s overall effectiveness. Every single unreliable team member will decrease the team’s performance by a substantial margin. Have enough unreliable members, and the team itself will be completely unreliable as part of the business process.

You can also take a more active role in affecting others’ reliability. Don’t hesitate to step up and cover for team members who are struggling with their tasks. In return, you can expect your fellow team members to do the same for you whenever you run into issues with the job in hand.

Expand Your Network

The Washington State University and its online MBA department published a great article on how you can expand your network (and how important it is for your professional life). A strong network can help the team – and the company as a whole – in many ways.

When you have an extended and strong network and you need an expert for specific tasks or a vendor for a project, you will spend less time searching for the right people to contact. You can also count on the network you have developed over the years for new opportunities to explore. This is also the reason why many who are pursuing their own MBA degree online use the opportunity to connect with fellow students and lecturers.

Maintain a Positive Attitude

A positive attitude is the final element to develop if you want to be a better team member. With a positive attitude, you will have no trouble at all communicating with other team members, working together with them, tackling challenges along the way, and dealing with the most difficult situations possible.

A positive, can-do attitude is even more important in today’s competitive market, where businesses need to gain a competitive advantage to stay ahead. Bringing that positive vibe into the team will help encourage other team members to do the same and create the perfect environment for everyone to grow.

Read more on: Five Networking Tips for the Online MBA Degree Seeker


Updated on June 30, 2017

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