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Four Business Processes to Adopt Right Now

Posted By Administration, Friday, January 25, 2019

There is no success to be had in chaos. Though a viral video might accidentally bring you and your company into worldwide fame, it is not a sustainable method of exposure. You will not gain the necessary revenue streams to grow your business without key business processes backing you up. From internal dialogue to your supply chain to your marketing efforts, every company out there must adopt these top four business processes today.

1.    Improve Marketing Campaigns and Reporting

Marketing campaigns and strategies need ongoing reports and updates so that companies may see the greatest return on their investments. It is difficult to hit the right tone with your marketing plan right from the start, especially if you don’t have the resources to conduct campaign-by-campaign market research. Startups, small companies, and even medium-sized businesses that do not have the necessary resources to provide this maintained marketing effort need to outsource this business process to get ahead. Hiring DMG will take the stress off your shoulders, gain you greater exposure, and give you the ability to focus on improving your company from the ground up.

2.    Implement Machine Learning and Automation

AI as an actual application in computing is not yet possible despite the many incorrect claims otherwise. What you might know today as “AI” is, in fact, machine learning and automation. It is a set of programs and processes that make use of new data. It is essentially a smart computer, but it does not have autonomy or the ability to make creative leaps in judgment. Machine learning, however, is ideal for all businesses. It will reduce processing and admin times and make your entire company run more smoothly with fewer hang-ups. For example, you will be able to set up an automated task so that every time a certain product falls below 10 in your inventory, your system will automatically order 50 more.

3.    Connect with Cloud Computing

Sending data between different people or departments via email is a thing of the past. Not only was that previous method tedious, it was also far from efficient. Today you can easily update documents from around the world so long as that information is hosted in a cloud or specialized server. To get on board with this business process, you will need to digitize your data and use data management programs to sort through all the information.

4.    Adapt Sustainable Supply Chain Innovations

The supply chain is a complicated process that must be innovated to survive the future. Waste should be a thing of the past. By changing how you create and use raw materials you will reduce costs, make your company greener, and lower the risk of making your business obsolete in the future.

The world is in constant flux, with new trends and societal expectations forcing companies to adapt or die. You need to build a strong company that is able to weather these changes and successfully implement new trends, which is why it’s recommended to include these top four processes within your company structure.

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The Top 3 Business Management Trends for 2019

Posted By Administration, Thursday, January 24, 2019

Business management has been as transformed by modern technologies and cultural trends as every other sector. Being a better manager means having an awareness of those trends and making sure that the relevant ones are implemented into your planning strategies.

While experience and knowledge are key skills for any business manager, the ability to spot emerging trends before your competitors, or before your customers start to drift away in search of those trends, is a skill that can always be fine-tuned. If you want to be a better business manager in 2019, then here are the key management trends that you need to be aware of.

 1.    Marketing Through Video

It seems as if the push for more curated video content is the strongest trend in business, and that looks set to continue. While content marketing has been the most important and useful marketing strategy in recent years, the transition to video over written content has been slowly becoming more vital.

Video can be used in a variety of locations on your website, with your how-to guides and product pages being the most important. Look at how to design the perfect product page for your website and consider the potential of allowing customers to see your products through video and movement rather than static images. The right video could be the final prompt that a customer needs before they make a purchase, making video one of the most important business management tools of recent years.

 2.    Flexi-Workers

There are more employees working remotely than ever before, and it’s becoming the norm. Business managers who have not yet looked at the benefits of remote workers are missing out on some potentially game-changing results. No matter how large or small your business might be, it is very simple to integrate remote workers into your existing business management structure. Not only do basic technologies like video-conferencing and cloud collaboration make it simple to remain in contact with remote workers, but you also benefit from a reduced carbon footprint, and a happier, more loyal team.

Remote workers are proven to be more productive, and the fact that they are not on-site can be less of a hindrance than you might have thought.

 3.    Wages & Perks

Salaries in the US are slowly rising, although they are not yet keeping up with the costs of living. While there remains a need to offer the best salary package, more business managers are looking closely at the emerging trends in alternative benefit options.

There are many solutions to the problem of employment packages, but an increased wage is not a clear priority for modern workforces. They are just as likely to appreciate options that are less about money and more about work/life balance. So consider the best alternative compensation options for new hires, with staff development one of the most important and sought after by modern job seekers.

Understanding what consumers and your employees are looking for from you is the only way to learn which basic changes you need to make in your business management in 2019. Failing to adopt these trends could leave your business falling behind. If you want to be a better business manager, then these three core trends are where you should start your improvement for a better business future.

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How to Use Process Management to Improve Customer Experience

Posted By Administration, Friday, January 11, 2019

An article from one of our Board Advisors, Andrew Spanyi.


Customer experience is the new battleground. This is evidenced by Gartner’s report that over 80% of marketing leaders expect to compete mainly based on customer experience (CX). Yet, the current reality is that many efforts to improve CX are mired in isolated, bottom-up initiatives. Even when the CX agenda is top down driven, more often than not, a departmental mental model dominates. Do you also wonder why there’s so much lip service devoted to “collaboration” – but so little clarity on precisely who needs to collaborate and how?

Viewing the business from the outside-in and in a business process context is crucial to success in improving customer experience. It is a big part of shifting management attention from what individual departments do - to how departments collaborate to create value for customers. This perspective clarifies who needs to collaborate and in what way to create value. But it’s easier said than done, in part because it requires close cooperation between process management and customer experience professionals.

 A well planned effort begins with a concise, one page customer journey map that documents, at a high level, the entire customer journey.  Many companies already emphasize key touchpoints, but the more important area of focus to drive action is the customer’s end-to-end journey. Such a customer journey map (CJM) begins to become effective when it is discussed by the senior leadership team and is transparent throughout the organization.

A good customer journey map will not only identify the critical touchpoints or “moments of truth”, but it will also lay the groundwork for linking the key end-to-end business processes that create value for customers. The best way to define the relevant processes is to use the “from-to” nomenclature that is frequently associated with value streams. Using definitions such as “inquiry to quote,” “quote to order,” “order to delivery,” and “request to resolution” can better clarify the boundaries of the process, the desired customer outcome(s), the most customer centered performance metrics and the departments that need to collaborate for value creation. That is why this nomenclature is far superior to using phrases or one word definitions of the business process as the naming convention. Consider the following few examples of this nomenclature:

  •  Promote to quote
  • Order to delivery
  • Requisition to receipt
  • Schedule to produce
  • Idea to commercialization
  • Requisition to On-board
  • Requirements to Maintenance


Just imagine how the dialogue around the connection of customer needs to the “inquiry to quote” process can create thought provoking insights. Similarly, imagine how the dialogue around the connection of customer expectations for timely complete order delivery need to the “order to delivery” process can create valuable insights.

Connecting the key insights on how cross functional processes work to customer needs is one key component in shifting management attention from a departmental view to a customer focused, value chain view. It is also an effective means of embedding customer focus into the companies operating model.

Furthermore, it can help drive success with digital transformation – where many firms are failing. Another major benefit of linking how enterprise level business processes create value for customers is the clarity it can create in dealing with data silos. Many organizations struggle with their automation efforts due to the data silos that have been created over decades by legacy systems.

Interested? In that case, consider the following success factors in using Process Management to improve Customer Experience.

  1.  The organization has developed a high level CJM.
  2. The leadership team has passion in discussing key touchpoints in the CJM.
  3. The organization has developed a list of enterprise level processes using a “from-to” nomenclature and connected process performance to customer needs.
  4. Process improvement projects are launched to improve performance at key touchpoints.
  5. Project prioritization is driven primarily by customer value creation.
  6. Each improvement project is staffed with cross functional teams.
  7. Project success is measured based on the degree of improvement in the quality and timeliness of service to customers.


There are many pitfalls to avoid along the way. One of the more common pitfalls is diving into too much detail too soon. Another is defining processes at a too low, granular level. High level schematics are needed for dialogue and action planning. Most organizations find that there are no more than 8 to 14 enterprise level processes. The more detailed schematics can come later.  It’s the dialogue around how enterprise level business processes create value for customers that drives needed collaboration and action.

Viewing performance in a customer centered, business process context is far superior to seeing it according to what individual departments do. In the future, as Marc Benioff tweeted, there’s a good chance that “every digital transformation is going to begin and end with the customer…”

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How to Become a Better Manager in Business

Posted By Administration, Wednesday, January 9, 2019

In order to find even a small degree of success in the world of business, you have to be a great manager. There are no two ways about it, you need to be able to motivate and lead others, and you have to be able to make tough decisions when needs be.

If you feel that your management skills could do with improving, then you’ve come to the right place. Below, there can be found comprehensive advice on the matter of becoming a better manager in business.

Seek education

As good as it is to throw yourself into the deep end of management by learning on the job, there are also massive benefits to be gotten from seeking and embracing education with regards to the subject. By doing so, you would be able to master all the techniques that turn okay managers into great ones.

No matter where you live or what your current level of education is, there will always be a plethora of potential management study options for you to take. You could go back to college, for instance, and take an MBA degree. If you’ve already done that in the past, however, fear not as you still have educational options — you can go one step further than that by getting yourself enrolled on an online Six Sigma White Belt program. Offered by 6Sigma, such a course would provide you with extensive training and education with regards to everything from productivity improvements to performance enhancement to organizational change.

Master the art of motivation

If you are able to harness a positive atmosphere in the workplace that you manage, productivity will improve tenfold. You’re not going to be able to spread such positivity, however, without, first, being a master of motivation. You need to know what makes certain employees tick. You need to know the words and actions that need to be taken to get the most of people.

In this instance, a good rule of thumb is to never merely hand over responsibilities. Instead of giving your workforce a list of things to do, speak to them all individually as people about their goals and then give them advice on how they can achieve them — if you need to make time to do this in your working day, then go ahead and make it!

Always lead by example

One of the most important jobs you will be tasked with as a manager is having to build trust in your workplace. You’re never going to build trust, though, if you, yourself cannot be trusted. For this reason, practicing what you preach is of paramount importance. You need to follow the rules that you set, you need to show yourself to be willing to out of your way to do your best for the team, and you need to lead by example.

To become a better manager in business, you need to do a number of things. You need to educate yourself in the field, you need to master the art of motivation, and you need to learn to lead by example.

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Top Business Practices Worth Implementing

Posted By Administration, Thursday, January 3, 2019

Every business has a set of practices that they follow. This helps guide all of their operations so that they’re able to meet their objectives as an organization. However, before a business can compose a set of practices that actually work for them, it can take some time. After a series of trials and errors, however, they should find that they’re making progress. If you’re about to revisit your practices or are thinking of new ones to put into place in the coming year, continue reading. Here are top business practices that may be both useful to your business and worth implementing.

Unify Branding and Marketing

Branding and marketing may be two different departments, but in some ways they’re interdependent. The truth is that without good branding, it can be hard to market products to an audience. This is because usually, people buy brands before they buy products. For this reason, both teams should work together to ensure they’re using the same messaging, tone, and language throughout all of their work. Seeing as the branding team will inform such things, they should ensure the marketing team has a good idea of their brand identity.

Tightening Security

Security is another best practice that should be implemented in the new year. Make sure that networks are secure and employees are following protocol put in place. Here are a few suggestions for tightening security.

Use Firewalls - If you don’t already have some, install firewalls on your systems so that unauthorized parties can’t access sensitive information. In doing so, you should have an added layer of security working for you.

Backup Data - Data isn’t something that is easy to retrieve, so losing it could be catastrophic. Make sure you backup your data regularly via the cloud or an external hard drive, so you always have access to backup. In case anything happens to your hard drive, you should contact, as they offer hard drive recovery services.

Offer employee training - Everyone needs to be on the same page when it comes to security in your business. Offer training, so that staff know how to avoid mistakes that could lead to cyberattacks and data breaches.

Have an up-to-date Strategy

Your business strategy should be a guiding light that tells you where to go and how to get there. It’s imperative that you make sure it’s up to date so that you know you’re on the right track. Some elements of your business strategy to improve are analyzing your context and environment, identifying your strategic options and making sure you’re adequately implementing. Don’t forget to carefully look at the progress you’ve made so far and how far away you are from your business goals.

Develop Quality Management

Management plays a major role in the success or failure of a business. You should focus on improving the management in your company so that you can see positive growth. To improve management, you should develop ownership so that they feel like their team members growth is their responsibility. Explore the option of hiring people who are smarter than you as they’re likely to improve the overall standard. If you aren’t already, it may also help to use a quality management system which addresses product of service quality through the standardization of processes. 

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