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Do You Have a Framework for Digital Success?
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When: Tuesday, April 3, 2018
1:00 PM
Where: Online
United States
Contact: Andrew Spanyi

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Free, perfect, and now. That is the definition of customer expectations in the Digital Age. Technologies to meet those expectations exist in abundance. But frankly, that’s part of the problem.

Organizations need new skills to effectively implement an expanding set of digital capabilities, such as artificial intelligence (AI), deep learning, the internet of things (IoT), and robotic process automation (RPA). Deploying digital technologies one at a time will lessen the scope of opportunity. Deploying them within traditional departmental boundaries will make it hard to deliver on the new set of customer expectations.

Attend this webinar to learn why digital business success depends on a process-based management framework that emphasizes customer experience. Internationally recognized author on BPM and process related topics, Managing Director and market researcher Andrew Spanyi will share new analysis from the field, and Alice Wei, Director of Digital Innovations at the University of South Florida, will outline USF’s successful transformation program.

Attendees will understand how to:

  • Use digital to transform the customer experience and operational processes while challenging traditional business models
  • Align customer-centricity with a process-based view to achieve the full value of digital transformation
  • Assess your readiness for digital transformation success with the Digital Framework Checklist
Andrew Spanyi
Founder and Managing Director
Spanyi International Inc.

Andrew Spanyi founded Spanyi International Inc. in 1991. He has continuously served as the firm’s Managing Director. Andrew’s contribution to business process management (BPM) is recognized internationally. He is the author of three books, several book chapters, and over 100 articles. He is a sought after keynote speaker and has delivered speeches and workshops in more than 10 countries around the world.

Alice Wei
Director of Digital Innovations
University of South Florida

Alice leads a unique collation of talents in web development, UI/UX design, search marketing, custom programming, eLearning, and intelligent business process management that collaborate together to create new and exciting methods of delivering content and services for the administration, faculty, staff, and future healthcare providers.

Malcolm Ross
VP of Product

Malcolm Ross is the VP of Product at Appian. Malcolm has been directly involved in the management and implementation of enterprise software solutions for over 18 years. Malcolm is a frequent speaker and writer covering the application of BPM technology to solve real-world business problems. Malcolm received his BS degree in Computer Science with a minor in Actuarial Mathematics from Florida State University.

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