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ABPMP Education and Information Webinar | June 28, 2018
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When: Thursday, June 28, 2018
12:00 PM
Where: United States
Contact: Dan Morris

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Business Transformation involves multiple components. At a high level, this includes business redesign, IT (digital) transformation, and people/culture. In the past, we have talked about business redesign and IT transformation elements – most recently, data issues. This month, we will look at the role of people and HR in business transformation. Of course, this includes both internal people and customers. The fact is that many projects pay little attention to staff and solution use, which results in the delivery of solutions that are either not well accepted by the company staff or even totally rejected. To avoid this all too common situation, project activities should include a variety of human interaction and design considerations – such as the technology that will be used in this interaction and the flow of this interaction. If it is restrictive, the project will have additional constraints and it may be impossible to catch up to or leap frog the competition. Today this not only includes screen order and data placement, it also deals with mobility, specialty interaction (such as gamification and holographic graphics presentation), and any time/anywhere interaction. Of course, these requirements have a definite strategic impact on the design of the evolving business and digital operating environments and the type and demographics of the targeted customers. But we know the technology works, and we know that we can design optimal processes. So the wild card on the road to an accepted solution is people. We know that people can make poor business designs work and great designs fail. This webinar will look at engaging people and addressing the component activities that help managers and staff members take an active role in the creation of business transformation solutions.

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