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ABPMP Education and Information Webinar | February 20th, 2019
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Sustaining Operational Excellence Making Improvement Everyone’s Job Everyday

When: Wednesday, February 20, 2019
1:00 PM
Where: United States

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IT transformations, process improvement projects and Lean Six Sigma implementations are long, arduous and expensive endeavors that can yield dramatic operational improvement.  But what happens when the dust clears?  Does your organization manage its processes to maintain and extend excellence?  Or do people drift back to the way things were always done.

Sustaining operational excellence isn’t about technology; it’s about culture.  Your people need the tools and motivation to use processes as the backbone for learning, improving, sharing and managing ongoing performance.

Sustaining Operational Excellence explores how to:

  • Evaluate the business imperative of operational excellence
  • Create mechanisms for cross-functional, customer-focused governance
  • Convert process maps into “living” documents that promote best practices
  • Elicit continuous improvement ideas from employees
  • Motivate employees to share knowledge throughout their career life cycle


Paul King, founder of Orion Development Group, has dedicated the last three decades of his career to helping companies leverage their business processes to achieve dramatic, sustainable success.  Orion remains dedicated to his mission.

Mr. King is also a leader in process management education.  Paul works directly with the leaders of executive education programs from major universities across the United States to plan BPM seminars and certificate programs.  Institutions he supports include Michigan State University, Baldwin Wallace, University of North Carolina - Charlotte, George Mason University, University of Delaware, Rutgers University and Pepperdine University. 

He is a member of the Association of Business Process Management Professionals.  Mr. King received his B.S. in Computer Science from Hofstra University in New York.


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