Exam Policies
   

IMPORTANT NOTE FOR ONLINE EXAMS: If you experience technical difficulties with the installation of Kryterion required software, biometric enrollment, and/or the test launch process, including biometric authentication and camera placement, please contact the Kryterion Technical Support using the information below:

Phone: 866-579-8374 or 602-659-4666 (International)

 

ABPMP Exam Cancellation, Retake and Refund Policy

Scenario

Situation

ABPMP International

Cancellation

Less than 72 hours

Invoice candidate for delivery fee $105

Greater than 72 hours

No charge

Failed Exam

30 day wait period

Retake within 45 days

50% discount code on exam fee paid (boot camp may be $175 charge)

After 45 days

Discount coupon expires

Candidate charged the exam fee paid

After 6 months

No exam discount

Candidate pays new application fee

Refunds

Candidate pays for exam but cancels completely

Refund if 72 hours before exam

 

ABPMP Exam Rescheduling Policy

Institutional Information

Action

Online Proctored Exams

ABPMP is only scheduling online proctored exams for all certification levels. When registering for your exam, please use the newest exams:

CBPA Certification Exam English 4.0 (Members) – Online

CBPP Certification Exam English 4.0 (Members) – Online

Please see here Online Proctored Exams - ABPMP International more info.

Webassessor

This is the exam platform that contains your test taker account, allows you to schedule your exam, and automatically manages the entire process of certifications that ABPMP offers. For security reasons, the rules must be respected and cannot be ignored.

Original exam date

After payment of the exam fee, the candidate must commit to an initial date to take the exam. A maximum of three rescheduling dates is allowed.

Exam rescheduled

If the exam date is rescheduled to the next year, all candidates need authorization from ABPMP to continue with the process. Official contacts for these:

certification@abpmp.org & membership@abpmp.org

Last exam date rescheduled

After three reschedules, the exam date will permanently be cancelled because the candidate did not comply with the rules. To move forward with rescheduling your new exam date, candidates must explain and justify what happened by sending a written notice to:

certification@abpmp.org & membership@abpmp.org

Last day allowed to take any exam

After an exam has been scheduled, it is highly recommended to complete your exam within 3 months. In cases of last-minute emergencies or any situations that are out of the control (candidates responsibility), all actions and reasons must be justified, otherwise the exam will be cancelled.

When exam process is canceled

All situations that have no justification, that were not presented in writing, and have not been authorized by ABPMP will cancel the entire exam application process. The candidate must submit a new application to begin the process again. 

 

*NOTE* Application Processing Time: You will be notified of the determination within 30 business days.