IMPORTANT NOTE FOR ONLINE EXAMS: If you experience technical difficulties with the installation of Kryterion required software, biometric enrollment, and/or the test launch process, including biometric authentication
and camera placement, please contact the Kryterion Technical Support using the information below:
Phone: 866-579-8374 or 602-659-4666 (International)
ABPMP Exam Cancellation, Retake and Refund Policy
Scenario
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Situation
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ABPMP International
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Cancellation
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Less than 72 hours
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Invoice candidate for delivery fee $105
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Greater than 72 hours
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No charge
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Failed Exam
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30 day wait period
Retake within 45 days
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50% discount code on exam fee paid (boot camp may be $175 charge)
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After 45 days
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Discount coupon expires
Candidate charged the exam fee paid
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After 6 months
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No exam discount
Candidate pays new application fee
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Refunds
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Candidate pays for exam but cancels completely
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Refund if 72 hours before exam
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ABPMP Exam Rescheduling Policy
Institutional Information
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Action
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Online Proctored Exams
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ABPMP is only scheduling online proctored exams for all certification levels. When registering for your exam, please use the newest exams:
CBPA Certification Exam English 4.0 (Members) – Online
CBPP Certification Exam English 4.0 (Members) – Online
Please see here Online Proctored Exams - ABPMP International
more info.
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Webassessor
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This is the exam platform that contains your test taker account, allows you to schedule your exam, and automatically manages the entire process of certifications that ABPMP offers. For security reasons, the rules must be respected and cannot be ignored.
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Original exam date
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After payment of the exam fee, the candidate must commit to an initial date to take the exam. A maximum of three rescheduling dates is allowed.
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Exam rescheduled
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If the exam date is rescheduled to the next year, all candidates need authorization from ABPMP to continue with the process. Official contacts for these:
certification@abpmp.org & membership@abpmp.org
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Last exam date rescheduled
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After three reschedules, the exam date will permanently be cancelled because the candidate did not comply with the rules. To move forward with rescheduling your new exam date, candidates must explain and justify what happened by sending a written notice to:
certification@abpmp.org & membership@abpmp.org
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Last day allowed to take any exam
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After an exam has been scheduled, it is highly recommended to complete your exam within 3 months. In cases of last-minute emergencies or any situations that are out of the control (candidates responsibility), all actions and reasons must be justified, otherwise the exam will be cancelled.
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When exam process is canceled
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All situations that have no justification, that were not presented in writing, and have not been authorized by ABPMP will cancel the entire exam application process. The candidate must submit a new application to begin the process again.
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*NOTE* Application Processing Time: You will be notified of the determination within 30 business days.
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